Parent's Guide
Overview
What is LITTLEST PET SHOP ONLINE (LPSO)?LITTLEST PET SHOP ONLINE (LPSO) is a "virtual" world full of cute, fun pets that magically come to life. Here girls can collect, care for, and play with the newest and cutest LITTLEST PET SHOP pets. They can also chat with friends, play minigames to earn "Kibble coins" (virtual currency), go on adventures, and enjoy daily activities. Premium Members can spend their Kibble coins to buy their pets cool stuff like clothing, accessories and home furnishings. LPSO lets girls experience the LITTLEST PET SHOP in a whole new way!
Is LPSO free to play?Yes. Creating an LPSO account and playing the game is free! However, LPSO also offers a Premium Membership which will allows paying users access to exclusive features.
Do I need a LITTLEST PET SHOP Pet or toy to play LPSO?No. Anyone can play LPSO; however, LPSO Pet owners get special items unique to their pet, plus a 30-day trial of the Premium Membership for free!
What do kids do in LPSO?LPSO is a safe, fun world with tons of cool stuff to. There are mini-games, adventures, daily activities, decorate their pets home, and do creative activities like pattern making. Premium Members can buy items for their pets with Kibble coins at virtual stores, share their scrapbook, and increase their pets' skills and tricks.
Is LITTLEST PET SHOP ONLINE available outside of the U.S. and Canada?Not yet. Right now, LPSO is only available for play in the United States and Canada. However, LPSO will be coming to Europe in 2010.
Where can I go for additional help?For additional help and information please visit our
Help Section or the
.Player Safety
Is LPSO safe?Yes. Chat in LPSO is filtered and monitored to protect your child's safety and privacy. LPSO has parental controls, which allow you to manage your children's accounts to match your own comfort level.
How do I change my child's Chat preferences?At this time your child has access to both Restricted Chat and Safe Chat. Restricted Chat limits your child to lists of pre-approved common phrases. Safe Chat allows your child to type messages to players in an open forum chat setting. Each message is filtered to allow only acceptable words and phrases in an attempt to block offensive content as well as attempts to communicate personally identifiable information to other users. As an extra precaution, LPSO also maintains Report Abuse links to further enhance the safety of the site.
What is LPSO's Privacy Policy?What safeguards are in place to protect personal information?No personally identifiable information is collected from your child when creating an account. Safe Chat is also filtered and monitored to screen out personal identifiable information.
How can I protect my child online?Membership Benefits and Policies
What are the benefits of becoming a premium member?As a Premium Member, your child will have full access to the game and enjoy exclusive benefits. They'll have the ability to create their very own LPSO PET, have access to tons of adventures, and earn Kibble Coins that they can spend on thousands of cool items for their pets and home, including special rare items. They also will have an unlimited friends list on which they can add BFFs. Additionally, parents will have access to live phone support if they have questions or problems.
How do I become a Premium Member?As a parent, you can easily purchase a Premium Membership for your children by going to the Premium Membership page and following the instructions. Click
here to learn more.
Because LPSO does not support advertising, membership fees help maintain necessary costs to keep the site running.
What currencies and methods of payment can I use?We accept most major credit cards including Visa, MasterCard, Discover and American Express. (United States and Canadian currency only)
How many subscriptions can I create on one credit card?You can create up to 9 Player Accounts on an individual credit card.
How much does a LPSO Premium Membership cost?Click
here to learn more about Premium Membership plans in the U.S. & Canada. All payments are subject to Sales Tax (US) or General Service Tax (Canada).
Yes. Electronic Arts, who operates the LITTLEST PET SHOP ONLINE service, takes rigorous steps to protect your personal and private information. Please review the
Privacy Policy for more information.
No refunds will be offered for Premium Memberships to LITTLEST PET SHOP ONLINE. Electronic Arts reserves the right, however, to offer refunds in exceptional circumstances at its sole discretion.
Is there a family or group rate?Not at this time.
How soon will my Premium Membership take effect after payment?Access to your Premium Membership will take place immediately after your credit card payment is successfully processed. Please have your child log out and log back in to their account to ensure that it has been updated.
Will my Premium Membership automatically renew?Yes. All Premium Memberships will automatically renew at the end of your current commitment. You will receive an email confirmation of your renewed subscription two days after your credit card has been billed and you can always change your Membership preferences in the
Manage Account section of LPSO.com.
You can always change the length of your subscription; changes will go into effect at the beginning of the next billing cycle. Your new Premium Membership will begin at the end of your current Premium Membership term.
When should I cancel my subscription in order to ensure that I am not billed for the next payment cycle?You must cancel your subscription no later than 24 hours prior to the start of your next scheduled billing cycle in order to ensure that you are not billed for a renewed Premium Membership.
Can I transfer paid Premium Membership time between accounts?No. LPSO memberships are non-transferrable.
How do I change my current payment method or update my credit card information?Please follow this
link to access your membership preferences.
Once. Only one trial code from a LPSO toy can be used to extend an existing Premium Membership. Any future LPSO toy codes that you use will only entitle you to the unique pet and its in-game items.
Can I use a promotional code (not from an LPSO toy) to extend my Premium Membership?No. Any LPSO promotional codes you use will only entitle you to the unique pet and its in-game items. Buddy codes, as well as codes you receive from Nintendo DS & Nintendo Wii games, cannot be used to add time to an existing Premium Membership.
What happens to my child's pet's items if I cancel my Premium Membership?Once your Premium Membership is canceled most items and accessories in your child's LPSO account are saved and stored. Your child will have access to any pet they created, receive through a promotion or rewarded through a purchase of an LPSO Pet. For items that are no longer accessible, they are saved and will become accessible when you renew your Premium Membership.
Toys and Codes
Where can I buy an LPSO PET?Where is the code located on my LPSO PET?The code is found on a tag sewn into the bottom of your LPSO Pet. You will need to break the seam to release the tag and find the code.
How do I enter a code?
If your child already has an LPSO account,
login to the game here and enter your code into the appropriate field.
If you have not created an account for LPSO, you can
create a new account now. You will be prompted to enter your code during the account creation process.
The code provided on every LPSO PET provides your child with the ability to create their very own LPSO Pet to play with in-game, a bunch of cool items for your child’s pet, lots of Kibble coins, and a 30-day Premium Membership trial for the first LPSO PET purchased.
If your code doesn’t work, try entering it again, making sure you have entered it correctly. Remember, you can only enter a code once. If the problem persists please visit our
“Help” Section for further assistance.
Some codes are unique and can only be used once. Other codes can be used more than once. Check a specific codes offer for more details.
What if my child’s LPSO PET does not have a code or the toy is damaged?If your child’s toy does not have a LPSO code, the tag is damaged, or the code is not working, please contact
Hasbro Customer Support for assistance.
Codes can be found through a variety of promotional offers. Check LPSO.com for featured promotions.
What do I get with a non-toy LPSO code?Different codes result in a variety of rewards depending on the offer. A summary of specific rewards is included with each individual code offer.
Players Rules of Conduct
What are the Rules of Conduct for LPSO?LPSO Rules of Conduct are posted here. http://www.lpso.com/rules-of-conduct.aspx
How do I report suspected abuse?If you or your child observes anything inappropriate or abusive from another player, like bad language or bullying, please report them immediately to
Customer Service.
Your child could be suspended from the game up to 72 hours.
If your child continues to break the Rules of Conduct they will be banned from the game.
What can I do to protect my child online?Please refer to our Safety section by clicking here. (please link to safety section in Parent Guide)
Technical Support and Specifications
What are the minimum requirements to play LPSO?
| |
Windows |
Mac |
| CPU |
2 Ghz |
2 Ghz |
| RAM |
1Gb |
1 Gb |
| OS |
Windows 2000 / XP / Vista |
Mac OS X 10.3 |
| Screen Resolution |
1024 x 768 |
1024 x 768 |
| Internet Connection |
High Speed |
High Speed |
| Browser |
Internet Explorer 6, Firefox 2.0 |
Safari 2.0.4, Firefox 2.0 |
| Flash Player |
Adobe Flash Player Version 10 |
Adobe Flash Player Version 10 |
Where can I find the latest version of Flash?Can LPSO be played on a dial-up connection?This type of connection is not prohibited in any way but is not recommended. The limited connection speeds of a dial-up modem will result in a great deal of lag during gameplay.
Can LPSO be played on a Mac?Yes, please see our minimum requirements for more information.
The game is not accepting my Screen Name or Password?
Please make sure to check your Screen Name carefully for any spelling errors.
f you are still having trouble logging on, go to the “Manage Accounts” page of the Membership section to access your child’s Screen Name or reset his or her password.
How do I report an issue in the game?Please report all technical issues to Customer Service through the
“Help” section.
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